Refund Policy

30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility

• Items must be unused, unworn, and in their original packaging.

• Returns must be requested within 30 days of delivery.

• Proof of purchase is required.

Return Process

To start a return, contact our support team at support@venziraa.com or call (503) 868-5637.

Please include your order number and reason for the return.

Once your request has been reviewed and approved, we will provide return instructions and the appropriate return address.

Please do not send any items back without contacting us first, as returns sent without prior authorization may not be accepted.

Refunds

• Refunds will be issued to the original payment method.

• Please allow 5–7 business days for the refund to appear in your account after approval.

Exchanges

• Exchanges are subject to product availability.

• If the requested item is unavailable, a refund will be issued instead.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us as soon as possible and include photos of the issue. We will arrange a replacement or refund at no additional cost.

Non-Returnable Items

Gift cards, clearance items, and any products marked as non-returnable on the product page cannot be returned.